Welcome to the Hampton Wick Surgery Patient Participation Group
A Patient Participation Group (PPG) is a joint venture between a general practice and its patient population
Working in partnership with us, our PPG can help to make services more user-friendly and improve patient experience. By identifying and providing feedback on issues that are important to patients and by responding to any new initiatives, the PPG aims to improve and influence the way in which services are planned and delivered, and increase patients’ confidence in the healthcare provided.
Hampton Wick Surgery PPG produces the regular practice newsletter which keeps patients up to date with practice and borough wide developments, as well as PPG activities such as patient surveys and changes that have been made as a result of their findings. . It also participates in the borough wide PPG network which enables it to keep in touch with other PPGs to share experiences, issues and ideas as well as feeding back local healthcare developments and engagement opportunities.
Profile of the Practice Population and Hampton Wick Surgery Patient Participation Group
Hampton Wick Surgery, which has approximately 9800 patients, formed itsPatient Participation Group in January 2013. We normally have around 8 – 10 members with whom we stay in contact both face to face through regular quarterly meetings which are attended by a partner of the practice and someone from the practice team, through e-mail and working together on projects.
The PPG is always looking for additional members representing all age groups and the practice’s population so that we can represent all patients. Says Bonnie Green, who is the current chair of Hampton Wick Surgery PPG, “Being part of a PPG is an interesting and rewarding experience and I would definitely recommend it. There are two ways that you can get involved:
- joining the committee and attending our meetings which are held quarterly. The committee is responsible for planning and implementing the PPS’s annual work plan.
- Joining an on-line/virtual group. You’ll be kept up to date with the work of the PPG and practice news, perhaps be asked your views or to comment on documents, help with practice patient surveys, distributing newsletters or other PPG activities as well as offered the opportunity to participate in the occasional online survey about healthcare locally."
Please click on the link below to view our Patient Participation Group Terms of Reference:
PPG Terms of Reference
What are the benefits of PPGs?
PPGs are about implementing real, positive change in their practice and its community. Patients have long valued the relationship with their GP and general practice. However the dynamics of this relationship have changed over recent years – patients today rightly want more say in their own healthcare, they are better informed and expect to be treated as whole people, not just as a condition or ailment.
PPGs have an increasingly important role to play in helping to give patients a say in the way services are delivered to best meet their needs, and the needs of the local community. PPGs can help GPs to develop an equal partnership with their patients. They can help them to communicate accurately and honestly with individual patients, and with the wider community about key health matters. They can also help to reduce costs and improve services by identifying changes that the practice may not have considered, allowing resources to be used more efficiently. What is more, they can develop mutually supportive networks for patients and the practice, outside of individual appointments. How does the Hampton Wick Surgery PPG get involved?
Our PPG plays a number of roles, including:
- Advising the practice on the patient perspective across all practice services
- Communicating with the wider patient population and feeding back to the practice
- Carrying out surveys/research into the views and experiences of those who use the practice (and their carers)
- Influencing the practice or the wider NHS in Richmond to improve commissioning and the provision of services and care
- Working with practice on CQC inspection to provide patient perspective
- Producing practice newsletter and other patient communication materials
Other activities could include:
- Organising health promotion or information events
- Fundraising to support the practice/improve services
Would you like to be involved?
If you would like to become a member of our PPG committee or on-line/virtual group you are very welcome to come along to one of our meetings held at the surgery to see how we work.
Dates of 2019 meetings are as follows: Wednesday, 27th February at 6pm – 8pm
Wednesday, 8th May at 6pm – 8pm
Wednesday, 11th September at 6pm – 8pm
Wednesday 23rd November at 6pm – 8pm
Or you contact us via the e-mail link below advising that you would be interested in becoming a member, and we will get back to you with further information or arrange to have a chat. You could also enquire at reception or mention it to your doctor or nurse.
We would also welcome any suggestion or opinions you would like to be taken into consideration on how we might be able to improve our services.
Please contact firstname.lastname@example.org
Hampton Wick Surgery PPG Patient Surveys
In discussion with the practice, the PPG has regularly developed a practice patient survey so that we can understand our patients’ experience and identify ways of making improvements if necessary. The surveys are normally undertaken every two years. The last survey was undertaken in 2016. A 2018/2019 survey is currently taking place.
2016 Patient Survey Results