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Welcome to the Hampton Wick Surgery Patient Participation Group

The Patient Participation Group (PPG) is a joint venture between a general practice and its patient population

Working in partnership with us, the PPG can help to make services more user-friendly and improve patient experience. By identifying and providing feedback on issues that are important to patients and by responding to any new initiatives, we hope the PPG can improve and influence the way in which services are planned and delivered, and increase patients’ confidence in the healthcare provided.  The PPG can support the practice when it is faced with impositions from outside sources which may not have a beneficial impact on the practice or its patients.The Hampton Wick PPG will also have the opportunity via borough wide meetings to keep in touch with other PPGs to share experiences and issues.

Profile of the Practice Population and Hampton Wick Surgery Patient Participation Group

Hampton Wick Surgeryhas approximately 9000 patients and formed its Patient Participation Group in January 2013. We currently have 9 members with whom we stay in contact both face to face through regular quarterly meetings and by e-mail. The profile of the members of the group includes 10 women and 1 man, ages between 35 and >75 years with ethnic background of White British, Indian and Afro Caribbean.

The PPG has two members who have small children, one member is a full time carer, and one member is deaf.

Please click on the link below to view the Patient Participation Group Terms of Reference:

PPG Terms of Reference

What are the benefits of PPGs?

PPGs are about implementing real, positive change in their communities. Patients have long valued the relationship with their GP and general practice. However the dynamics of this relationship have changed over recent years – patients today rightly want more say in their own healthcare, they are better informed and expect to be treated as whole people, not just as a condition or ailment.   

PPGs have an increasingly important role to play in helping to give patients a say in the way services are delivered to best meet their needs, and the needs of the local community.

PPGs can help GPs to develop an equal partnership with their patients. They can help them to communicate accurately and honestly with individual patients, and with the wider community about key health matters.  They can also help to reduce costs and improve services by identifying changes that the practice may not have considered, allowing resources to be used more efficiently. What is more, they can develop mutually supportive networks for patients and the practice, outside of individual appointments.  

In practice, PPGs can play a number of roles, including:

  • Advising the practice on the patient perspective  

  • Communicating with the wider patient population

  •   Carrying out surveys/research into the views and experiences of those who use the practice (and their carers)

  • Influencing the practice or the wider NHS in Richmond to improve commissioning and the provision of services and care

They Could also:

  • Run volunteer services and suppot groups to meet local needs

  • Fundraise to improve services by the practice 

  • Organise health promotion events

We would value your opinion

If you would like to become a member of our PPG, or have any suggestion or opinions you would like to be taken into consideration on how we might be able to improve our services, please contact us via the e-mail link below advising that you would be interested in becoming a member, and we will get back to you with further information and dates of the forthcoming meetings. 

hwsadmin@nhs.net

Hampton Wick Surgery PPG Action Plan and Survey Results 2014-2015   

Hampton Wick Surgery Patient Participation Group was formed in early 2013, and after reviewing the DOH patients’ survey with the PPG we identified a number of improvements to patient service and an action plan was agreed. Below is the report on the PPG engagement and progress during the past twelve months.

PPG Year end 2014-2015 Action Report.pdf

Select the link below to download the survey results

HWS Patient Survey 2014 results.pdf

select the link below to download the survey comments

Patient Survey Comments 


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