Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Teddington Memorial Hospital
Hampton Road
Teddington
Middlesex
TW11 0JL
Tel: 020 8714 4000
08.00 – 20.00
West Middlesex University Hospital
Twickenham Road
Isleworth
Middlesex
TW7 6AF
Tel: 020 8560 2121
Open 24 Hours
Queen Mary Hospital
Roehampton Lane
Roehampton
London
SW15 5PN
Tel: 020 8487 6000
08.00 – 19.00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

NHS 111

Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as asthma, diabetes, coronary heart disease, smoking cessation and INR testing.

Contact a Nurse

Book an appointment on the phone0208 977 2638
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone0208 977 2638

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend at least 6 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Carers

Richmond Carers Centre

Richmond Carers Centre provides information, advice and support for carers aged over 18 and living in or caring for someone living in the London Borough of Richmond upon Thames.

Telephone: 020 8867 2380

Website: www.richmondcarers.org

Email: info@richmondcarers.org

Richmond Carers Hub Service

Information and advice for carers on all aspects of their caring role through talking with support workers and attending support groups.

Telephone: 020 8867 2380

Website: www.richmondchs.org

Email: info@richmondcarers.org

Crossroads Care Richmond & Kingston

Crossroads Care Richmond and Kingston provides bespoke, high quality home and community respite services.

Telephone: 020 8943 9421

Website: www.crossroadscarerk.org

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

Weight Management for Children

The ‘Factor’ programmes healthy lifestyle and weight management programmes are aimed at children and young people aged 5-19 years old.

Website: www.kingstonccg.nhs.uk

Healthy Start Scheme

The Healthy Start vitamins scheme provides free or low-cost vitamins to families in the London Borough of Richmond upon Thames.

Website: www.richmond.gov.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Richmond Good Neighbours

Richmond Good Neighbours is a registered charity which was established to “provide services to the elderly, the disabled, the housebound and others living in the old civil parish of Richmond”.

Telephone: 020 3538 4060

Website: www.richmondgoodneighbours.org.uk

Email: organiser@richmondgoodneighbours.org.uk

YES Bus

The Youth Enquiry Service (YES) Bus is a mobile youth club that parks in various locations around Richmond and Kingston offering information, advice and someone you can talk to.

Telephone: 020 8547 6920

Email: yrbusinesssupportteam@achievingforchildren.org.uk

The Hampton Wick Association

The Hampton Wick Association is for everyone who lives in, works in or enjoys Hampton Wick. We are a volunteer-run organisation which seeks to protect and enhance Hampton Wick and the communal life of everyone here.

Website: www.hamptonwick.org.uk

Email: info@hamptonwick.org.uk

Drugs and Alcohol

rehab4addiction

Rehab 4 Addiction specialise in working with individuals who are experiencing drug and alcohol abuse problems. From cocaine and heroin to prescription medication addiction, we are experts in our field.

Telephone: 0800 140 4690

Website: www.rehab4addiction.co.uk

Addiction Support and Care Agency

ASCA is an established local community based organisation providing a range of confidential support services.

Telephone: 020 8339 9899

Website: www.addictionsupport.co.uk

Addiction Helper

Addiction helper provides free advice on addiction treatment, and 24/7 support.

Telephone: 0800 024 1466

Website: www.addictionhelper.com

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety & Stress

iCope

Free, confidential help for problems such as stress, worry, depression and insomnia.

Telephone: 0203 317 7850

Website: www.kingston.icope.nhs.uk

Kingston Mind

Kingston Mind focus on recovery, coping mechanisms, improving wellbeing and self-esteem, and connecting with the local community.

Telephone: 0208 255 3939

Website: www.mindinkingston.org.uk

Email: info@mindinkingston.org.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Richmond Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 020 8948 7652

Website: www.rbmind.org

Email: info@rbmind.org

More services for young people
Elderly Care

Staywell

Staywell provides a specialist Information, Advice & Advocacy Service to anyone aged 60 years living in the Borough of Kingston upon Thames and/or their family/carers.

Telephone: 020 8942 8256

Website: www.staywellservices.org.uk

Royal Voluntary Service

Royal Voluntary Service volunteers provide practical support and companionship to help people get the best out of life. We do this by helping older people stay active and connected to their local community, our volunteers run Social Clubs and Activities, exercise classes and hobby groups, Lunch Clubs and Community Cafés.

Telephone: 0330 555 0310

Website: royalvoluntaryservice.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Maternity

Kingston Maternity

Kingston Maternity strive to make every birth special and ensure your hopes and expectations are met in this special experience. They are committed to continually improving our services to ensure that you receive excellent standards of safety and high quality care.

Telephone: 020 8546 7711

Website: www.kingstonmaternity.org.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Physiotherapy

Physiotherapy Self Referral

Anyperson above 16 years of age can refer themselves directly to a physiotherapist without seeing a GP. We provide specialist assessment, early advice and treatment for people with back, neck or joint complaints; problems following injuries; muscle or tendon problems or any recent changes in a long-standing condition.

Telephone: 020 8714 4019

Website: www.selfrefer.richmondgpalliance.co.uk

Email: HRCH.MSK-Richmond@nhs.net

Sexual Health

Sexual Health South West London

Providing sexual health support to those in south west London.

Telephone: 0333 300 2100

Website: www.shswl.nhs.uk

Getting it On

Getting in On provides sexual health services to young people.

Website: www.gettingiton.org.uk

Come Correct

The Come Correct (or CCard) scheme provides access to free condoms in a variety of locations.

Website: www.comecorrect.org.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Kick It

Kick-It provide a free, evidence-based service for all smokers who would like support in giving up. Clients receive six weeks of 1-1 support from a specialist stop smoking advisor who will tailor their support to each individual.

Telephone: 020 3434 2500

Website: www.kick-it.org.uk

Email: hello@kick-it.org.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Weigh-2-Go

Weigh-2-Go is a free ten week programme for adults aged 18 and over who would like to lose weight and make lifestyle changes.

Website: www.kingston.gov.uk

Weight Management for Children

The ‘Factor’ programmes healthy lifestyle and weight management programmes are aimed at children and young people aged 5-19 years old.

Website: www.kingstonccg.nhs.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?