Our commitment to you
At Hampton Wick Surgery, we are committed to providing safe, effective, and compassionate NHS healthcare for all our patients. This charter sets out what you can expect from us — and what we ask from you — so that, together, we can deliver the best possible care and service for our community.
What you can expect from us
- High-Quality Care: We aim to provide the best possible medical care that meets your individual health needs.
- Respect and Dignity: You will always be treated with courtesy, respect, and understanding — regardless of background, beliefs, or circumstances.
- Confidentiality: Your medical information will be kept strictly confidential and handled in accordance with NHS data protection laws.
- Accessibility: We provide a range of appointment options, including phone, online, and face to face consultations, to ensure our services are accessible to all.
- Professionalism: Our clinical and administrative staff are fully trained, qualified, and dedicated to maintaining the highest professional standards.
- Listening and Improving: We welcome your feedback and use it to continually improve our services. Complaints and concerns are handled promptly, fairly, and confidentially.
What we ask from you
- Respect and Courtesy: Please treat all members of our team and other patients with kindness and respect.
- Keep Appointments: Attend appointments on time, and let us know as soon as possible if you can’t attend so we can offer your slot to another patient.
- Accurate Information: Keep your personal details and health information up to date, and be open with us about your symptoms and concerns.
- Appropriate Use of Services: Please use NHS services responsibly for example, by seeking advice from a pharmacist or NHS 111 when suitable.
- Feedback and Engagement: Share your experiences and ideas with us to help improve the care we provide.
Your rights and responsibilities
You have the right to:
- Receive NHS services free of charge when you need them.
- Be treated with dignity, fairness, and respect.
- Be involved in decisions about your care and treatment.
- Access your medical records as allowed by data protection law.
You also have a responsibility to:
- Use NHS resources wisely.
- Follow agreed treatment plans and attend follow-up appointments when needed.
- Register with one GP practice only.
Working together
At Hampton Wick Surgery, we believe that great healthcare is built on mutual trust and cooperation. By working together, we can ensure safe, timely, and effective care for everyone in our community.