Appointments can be booked up to a month in advance. Doctors appointments are of 10 minutes duration and an appointment is for a single consultation only. If other family members need to be seen, please ensure that you book each family member a separate appointment. Should you have a number of issues to discuss with the doctor, please advise the receptionist who will schedule extra time with the doctor.
Every effort is made to keep to time; however, given the complexity of some of our work, we would ask for your understanding if a surgery should be running late.
Urgent appointments
We provide a telephone appointments service throughout the day during the hours 8am and 6pm. If patients have an urgent immediate need of medical advice or care on the day they are advised to ring the surgery.
Your name and contact details will be passed to a duty doctor who will call you back and after an initial assessment you will either be given advice over the telephone or booked in to see a doctor later that same day.
Please remember it may not always be possible to see the doctor of your choice in an emergency.
Routine face to face appointments
To request a routine appointment in advance during opening times:
- phone us on 0208 977 2638
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
Routine telephone appointments
If you have a query concerning your medication or a question relating to an ongoing condition please contact the surgery to request a telephone appointment.
Get medical advice from a doctor or nurse
All appointments for our practice nurses and healthcare and administration assistant are pre-bookable.
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 4 working days during opening times.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0208 977 2638 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
House visits are only available for patients who are housebound because of illness or disability.
If you are unable to attend the surgery and need to be seen urgently, please phone reception as soon as possible to request a home visit. The duty doctor will contact you to discuss your requirement before visiting you at home.
Please remember that several patients can be seen at the practice in the time that it takes to make one home visit. Please take this into consideration when making a request for a home visit.