Our surgery is known as Hampton Wick Surgery, and our registered address is Tudor House, 26 Upper Teddington Road, KT1 4DY
Hampton Wick Surgery are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”.
We are the data controller of data you pass to us pursuant to this policy.
This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us.
By visiting the website at www.hamptonwicksurgery.co.uk you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.
What information does Hampton Wick Surgery hold and how will we use it?
Information you give Hampton Wick Surgery: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we action your request to update your personal information or action a prescription request sent by yourself or your nominated pharmacy.
The information you give us may include your name, email address, home address, contact phone numbers, NHS number and name of medications.
We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent. We will retain this information for 28 days.
Information Hampton Wick Surgery collects about you: Hampton Wick Surgery may collect the following information from you when you visit the website:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline. We retain this information for 28 days.
Information we receive from other sources
This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for 28 days.
Cookies
The Website uses cookies to distinguish you from other users of the website.
Use made of the information
Hampton Wick Surgery may use the information we receive and/or collect about you to:
- Fulfill our obligations under any contract we have entered into with you or with a Patient you represent, and to provide you or the relevant Patient with information or services you or the Patient has requested
- Provide your access to newsletters and marketing information if you have consented to us doing so
- Monitor website usage for the purposes of improving and developing the website and the services we provide via the website
Hampton Wick Surgery processes personal information for certain legitimate business purposes, which include some or all the following: - Where the processing enables Hampton Wick Surgery to enhance, modify, personalise or otherwise improve the website, its services or communications
- To identify and prevent fraud
- To enhance the security of Hampton Wick Surgery’s network and information systems
- To better understand how people interact with Hampton Wick Surgery’s websites
To administer the website and carry out data analysis, troubleshooting and testing; - To determine the effectiveness of promotional campaigns and promotional advertising relating to your health.
Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time.
If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
Third party sites
Our website may contain links to third party websites, including websites via which you may be able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.
How safe is your information?
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your information
We may share your personal information with any member of the practice to enable your request to be actioned.
Your rights in respect of your data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database.
If you wish to make any changes to your information, please contact us.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us.
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at www.ico.org.uk
If you have any further queries or comments on our privacy policy, please contact us. We also welcome your views about our website and our privacy policy.
Cookies website statement
Cookies are small text files which a website may put on your computer or mobile device when you first visit a Site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
We use cookies to distinguish you from other users of the Application or the Site. This helps us to provide you with a good experience when you use the Application or browse the Sites and also allows us to improve the Service, the Application and the Site.